zzzbet Privacy Policy

1 Introduction & Scope

This Privacy Policy ("Policy") describes how zzzbet ("zzzbet", "we", "us", "our") collects, uses, stores, discloses, and otherwise processes personal information about individuals ("you", "Player", "User") who visit, register on, or otherwise interact with the zzzbet online casino platform accessible at zzzbet.cam and its associated subdomains and mobile interfaces (collectively, the "Platform").

This Policy applies to all personal data collected by zzzbet in connection with your use of the Platform, regardless of the device or channel through which you access it. It does not apply to third-party websites, applications, or services that may be linked from the Platform — those entities operate under their own independent privacy practices.

By registering an account or continuing to use the zzzbet Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you should not use the Platform and should contact support to request account closure.

2 Data Controller Identity

The data controller responsible for your personal information collected through the zzzbet Platform is zzzbet, the operator of the Platform. For all privacy-related inquiries, data access requests, correction requests, and complaints, you may contact us using the details provided in Section 14 of this Policy.

zzzbet processes personal data in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA"), its Implementing Rules and Regulations, and the applicable issuances of the National Privacy Commission ("NPC").

3 Data We Collect

Depending on how you interact with the zzzbet Platform, we may collect the following categories of personal data:

• Identity Data: Full legal name, date of birth, nationality, gender, and government-issued identification details (e.g., PhilSys national ID number, UMID, passport number, or driver's license number).
• Contact Data: Email address, mobile number, and residential address including barangay, city or municipality, and province.
• Account Data: Username, hashed account password, account registration date, account status, and communication preferences.
• Financial Data: GCash account reference, PayMaya account reference, bank account details (BPI, BDO, Metrobank), deposit and withdrawal transaction history, and current account balance. Full payment credentials are not stored by zzzbet and are processed directly by our licensed payment processors.
• Gaming & Wagering Data: Game session records, bet amounts, game outcomes, bonus usage history, wagering history, and responsible gaming tool settings (deposit limits, session times, self-exclusion status).
• Technical Data: IP address, device type and operating system, browser type and version, screen resolution, session timestamps, referral source, and approximate geolocation derived from IP address.
• Communications Data: Records of your interactions with the zzzbet support team, including live chat transcripts, support ticket history, and email correspondence.
• Verification Documents: Scanned or photographed copies of government-issued ID, proof of address documents, and selfie photographs submitted as part of Know Your Customer (KYC) verification.

4 How We Collect Data

zzzbet collects personal data through the following means:

• Direct Submission: Data you provide when completing the account registration form, submitting KYC documents, making a deposit or withdrawal request, completing a contact or support form, or participating in a promotion.
• Automated Collection: Technical and usage data collected automatically when you access or interact with the Platform, including through cookies, web beacons, pixel tags, and server log files. See Section 6 for more detail on cookies.
• Third-Party Sources: Identity and fraud-screening data received from identity verification service providers, payment processors, and regulatory compliance databases where required for KYC or anti-money laundering (AML) purposes.

5 Purposes & Legal Bases

zzzbet processes your personal data for the following purposes, each supported by a lawful basis under the Data Privacy Act of 2012:

• Account Registration & Management — to create and maintain your zzzbet player account, verify your identity, and administer your account balance and preferences. Legal basis: Performance of contract.
• Payment Processing — to process deposits, withdrawals, and bonus credits in Philippine Pesos via GCash, PayMaya, and banking partners. Legal basis: Performance of contract.
• Regulatory Compliance & KYC — to comply with PAGCOR requirements, Anti-Money Laundering Act (AMLA) obligations, and NPC data governance requirements, including identity verification and transaction monitoring. Legal basis: Legal obligation.
• Fraud Prevention & Security — to detect and prevent fraudulent activity, unauthorized account access, bonus abuse, money laundering, and other prohibited conduct. Legal basis: Legitimate interest.
• Responsible Gaming Compliance — to administer deposit limit settings, session reminders, and self-exclusion arrangements in accordance with PAGCOR responsible gaming guidelines. Legal basis: Legal obligation and legitimate interest.
• Customer Support — to respond to inquiries, resolve disputes, and process complaints submitted to the zzzbet support team. Legal basis: Performance of contract.
• Platform Improvement — to analyze anonymized usage patterns, game preferences, and platform performance data to improve the zzzbet experience for Filipino players. Legal basis: Legitimate interest.
• Marketing Communications — to send promotional emails, SMS notifications, or in-platform messages about bonuses, new games, and platform features to players who have opted in to marketing. Legal basis: Consent. You may withdraw consent at any time.

6 Cookies & Tracking Technologies

zzzbet uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit a website. The categories of cookies we use are:

• Strictly Necessary Cookies: Required for core Platform functionality including session authentication, security tokens, and payment flow state. These cannot be disabled without impairing Platform access.
• Functional Cookies: Used to remember your preferences, language settings, and account display choices to personalize your Platform experience.
• Analytics Cookies: Used to collect anonymized data about how players interact with the Platform — which games are most popular, where users navigate, and how long sessions last — to help us improve the experience for Filipino players.
• Session Duration Tracking: Used exclusively to support responsible gaming session reminder features that alert you when a defined play period has elapsed.

You may manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may limit your ability to access some features of the Platform. zzzbet does not use advertising tracking cookies for cross-site behavioral profiling.

7 Data Sharing & Disclosure

zzzbet does not sell, rent, or trade your personal data. We share data only in the following limited circumstances and only to the extent necessary for the specified purpose:

• Licensed Game Providers: JILI, Pragmatic Play, PG Soft, Evolution Gaming, and other third-party providers whose games are hosted on the Platform may receive anonymized or pseudonymized player session data for game integrity and fairness verification purposes. These providers are contractually prohibited from using this data for independent marketing.
• Payment Processors: GCash (Mynt), PayMaya (Maya Bank), BPI, BDO, Metrobank, and supported cryptocurrency processors receive the financial transaction data necessary to execute deposits and withdrawals. Each processor is subject to its own data privacy obligations under Philippine law.
• Identity Verification Providers: Third-party KYC service providers receive the identity documents and biometric data submitted for account verification, processed under strict confidentiality agreements.
• Regulatory & Law Enforcement Authorities: zzzbet will disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or other competent Philippine authorities where required by law, court order, or regulatory instruction — without prior notice to the affected player where disclosure would prejudice an ongoing investigation.
• Corporate Transactions: In the event of a merger, acquisition, or asset sale involving zzzbet, player data may be transferred to the successor entity, subject to equivalent or stronger privacy protections. Registered players will be notified of any such transfer where practicably possible.

8 Data Retention

zzzbet retains your personal data for as long as your account remains active and for a further period following account closure as required by applicable law and regulatory obligations. Specific retention periods include:

• Account and identity data: Retained for a minimum of five (5) years following account closure, in compliance with AMLC record-keeping requirements applicable to covered persons under the Anti-Money Laundering Act.
• Transaction records: Retained for a minimum of five (5) years in accordance with AMLC regulations and PAGCOR reporting requirements.
• KYC verification documents: Retained for a minimum of five (5) years following the date of verification or account closure, whichever is later.
• Support communications: Retained for a period of two (2) years following the resolution of the relevant inquiry or complaint.
• Marketing consent records: Retained for as long as the consent is valid, and for one (1) year following withdrawal of consent.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized such that it can no longer be attributed to any identifiable individual.

9 Security Measures

zzzbet implements appropriate technical and organizational measures designed to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the Platform;
• Encryption of sensitive data at rest, including identity documents and financial records;
• Role-based access controls limiting internal access to personal data to authorized personnel with a defined operational need;
• Two-factor authentication options available to players to secure their zzzbet accounts;
• Continuous monitoring of Platform infrastructure for security anomalies and unauthorized access attempts;
• Regular security audits and vulnerability assessments of the Platform environment;
• Data breach response procedures in compliance with NPC breach notification requirements.

While zzzbet takes data security seriously, no security system is impenetrable. In the event of a personal data breach that is likely to give rise to a risk to your rights and freedoms, zzzbet will notify the NPC and, where required, affected players in accordance with the notification obligations under the DPA and NPC Circular No. 16-03.

10 Your Privacy Rights

Under the Philippine Data Privacy Act of 2012 and applicable NPC regulations, you hold the following rights with respect to your personal data held by zzzbet:

• Right to be Informed: The right to be informed of the collection and processing of your personal data, as fulfilled by this Policy.
• Right of Access: The right to request a copy of the personal data zzzbet holds about you, along with information about how it is being processed.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data held in your zzzbet account.
• Right to Erasure / Right to be Forgotten: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to zzzbet's legal retention obligations.
• Right to Object: The right to object to processing of your personal data for direct marketing purposes. Objecting to processing that is required for contractual performance or legal compliance may require account closure.
• Right to Data Portability: The right to request that personal data you have provided to zzzbet be transmitted to you in a structured, commonly used, and machine-readable format.
• Right to Damages: The right to be indemnified for damages sustained as a result of inaccurate, incomplete, outdated, false, or unlawfully obtained personal data, in accordance with Section 16(f) of the DPA.

To exercise any of the above rights, please contact the zzzbet Data Protection Officer using the contact details in Section 14. zzzbet will respond to valid requests within the timeframes set by the NPC — generally within 15 working days of receipt of a complete request.

If you believe your data privacy rights have been violated and zzzbet has failed to adequately address your concern, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines.

11 Minors & Age Restriction

The zzzbet Platform is strictly prohibited for individuals below the age of 21 years, in accordance with PAGCOR regulations governing online casino gambling in the Philippines. zzzbet does not knowingly collect personal data from individuals who are under 21 years of age.

Age verification is conducted at the point of registration and as part of the ongoing KYC process. If zzzbet discovers that personal data has been collected from a player who was below the minimum age at the time of registration, the account will be immediately suspended, all collected data will be deleted in accordance with applicable law, and the matter will be reported to PAGCOR as required.

If you are a parent or guardian and believe that a minor has registered a zzzbet account, please contact our support team immediately via live chat or at [email protected].

12 Cross-Border Data Transfers

Some of the third parties with whom zzzbet shares data — including internationally operating game providers and cloud infrastructure providers — may process personal data in jurisdictions outside the Philippines. Where such cross-border transfers occur, zzzbet takes steps to ensure that adequate protections are in place consistent with the requirements of the DPA and the NPC's guidelines on cross-border data flow, including the use of data processing agreements, standard contractual clauses, and transfer impact assessments where applicable.

By using the zzzbet Platform, you acknowledge that your personal data may be transferred to and processed in countries outside the Philippines for the purposes described in this Policy.

13 Policy Amendments

zzzbet may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, regulatory requirements, or Platform features. The revised Policy will be published on this page with an updated effective date. Where amendments are material — such as changes to data sharing practices or the introduction of new processing purposes — zzzbet will endeavor to notify registered players via the email address or mobile number associated with their account.

Continued use of the zzzbet Platform following the publication of an updated Privacy Policy constitutes acceptance of the revised terms. If you do not agree with any amendment, you should cease using the Platform and may request account closure through the support team.

14 Contact & DPO Details

For privacy-related inquiries, data access requests, correction requests, objection notices, or complaints, please contact the zzzbet Data Protection Officer (DPO) or support team through the following channels:

• Live Chat Support: Available 24/7 from within your zzzbet account dashboard — the fastest channel for urgent privacy concerns, account access issues, and data correction requests.
• Privacy & DPO Email: [email protected] — for formal written privacy requests, data access requests, and DPA-related complaints. Please include "Privacy Request" in the subject line and provide your registered email address and a description of your request.

zzzbet aims to acknowledge all privacy requests within two (2) business days and to respond substantively within fifteen (15) working days, consistent with NPC timeframe guidelines. For complex requests involving large volumes of data or requiring extended verification, we will notify you of any extension within the initial 15-working-day window.

Our Filipino support team — serving players across Metro Manila, Cebu, Davao, Quezon City, Makati, and the broader Philippine archipelago — is trained to handle privacy inquiries alongside account and payment support, ensuring you receive informed assistance without being redirected unnecessarily.